At ClickMagick, I’ve helped thousands of companies work through tracking, attribution, and the occasional “why on earth is it doing that?”
Some customers are brand new to tracking. Others know their way around the code. Either way, they want someone who understands what they’re trying to do and can help them get there.
I handle customer questions, calls, and technical escalations. Sometimes the answer is straightforward. Sometimes I’m reading a payload, checking the docs, and asking another question because the first explanation doesn’t quite fit.
When I bring an issue to development, I bring the context with it: what happened, why it matters, the evidence, and a useful recommendation. That saves back-and-forth and helps the team spend its time on the right fix.
I lead our support team, with experience in hiring, reviews, and mentoring. I also look for recurring issues we can turn into better documentation, processes, or product improvements.
I’ve worked with Google Ads, Meta Ads, Microsoft Ads, X Ads, and ChatGPT Ads. Understanding the campaign and the business behind it makes the technical work a lot more useful.
I noticed two different account names in payment requests, followed the trail, and gave development the context it needed to address the mismatch. Then I kept the customer in the loop.
Walk through the real exampleIt helps me research, organize, and improve my workflow. My experience tells me what to check. I still own the explanation, the handoff, and making sure the customer knows what’s happening.
More on how I use AIA project, a tricky problem, or an idea you can’t stop thinking about. I’d love to hear it.
Email me and we’ll find a time.